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Last Updated:
2024-09-22 08:21:10

Best Buy

American multinational consumer electronics retailer
American multinational consumer electronics retailer

Best Buy, founded in 1966 as Sound of Music, rebranded in 1983. Operates in US, Canada. Subsidiaries include Geek Squad, Magnolia Audio Video. Largest specialty retailer in US consumer electronics industry.

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1718
Founding of Best Buy Co., Inc.

Best Buy Co., Inc. was founded in 1718. It is a company that specializes in retailing electronics and computers.

1919
Incorporation of R. H. Macy & Co., Inc.

R. H. Macy & Co., Inc. was incorporated in 1919.

1949
Birth of Brad Anderson

Brad Anderson, the former Chief Executive Officer and Vice Chairman of Best Buy Company, was born in 1949.

1966
Best Buy founded

Best Buy is a multinational consumer electronics retailer that was founded in 1966 as an audio specialty store. It has since expanded to become one of the largest electronics retailers in the world.

1966-08-22
Sound of Music Opens

On August 22, 1966, Richard M. Schulze and a business partner opened Sound of Music, an electronics store specializing in high fidelity stereos in St. Paul, Minnesota.

1967
Acquisition of Kencraft Hi-Fi Company and Bergo Company

In 1967, Sound of Music acquired Kencraft Hi-Fi Company and Bergo Company, expanding its business operations.

1969
Sound of Music Becomes Publicly Held Company

By 1969, Sound of Music had three stores and the company became a publicly held company listed on the NASDAQ exchange.

1981
Introduction of High-Volume, Low-Price Business Model

In 1981, Best Buy introduced a high-volume, low-price business model at its Burnsville location, which was inspired by a successful Tornado Sale. This model contributed to the company's growth and success.

1982
Rebranding of Sound of Music, Inc. to Best Buy Co., Inc.

In 1982, Sound of Music, Inc. was renamed Best Buy Co., Inc. with a shift towards a broader customer base and expanded product offerings, leading to increased revenues.

1983
Change to Best Buy Co. Inc. and First Superstore Opening

In 1983, the company changed its name to Best Buy Co. Inc. and opened its first superstore.

1984
Introduction of the superstore format by Best Buy

In 1984, Best Buy introduced the superstore format, capturing a significant market share and rapidly expanding its presence, leading to a listing on the New York Stock Exchange in 1987.

1985
Best Buy Goes Public

In 1985, Best Buy became a publicly traded company, marking a significant milestone in its corporate history.

1987
Best Buy debuts on the New York Stock Exchange

In 1987, Best Buy made its debut on the New York Stock Exchange, marking a significant milestone in the company's history.

1988
Introduction of Best Buy's 'Concept II' Store Concept

In 1988, Best Buy introduced the 'Concept II' store concept, which aimed to create a more customer-friendly shopping environment by implementing various changes in store layout and sales strategies.

1989
Best Buy launches warehouse-style retail strategy

In 1989, Best Buy implemented a new warehouse-style retail strategy, revolutionizing the way consumer electronics were sold.

1991
Brad Anderson becomes President and COO of Best Buy

In 1991, Brad Anderson was appointed as the President and COO of Best Buy, a position he held until becoming the CEO in 2002.

1992
Best Buy Reaches $1 Billion in Annual Revenues

In 1992, Best Buy achieved the milestone of reaching $1 billion in annual revenues.

1993
Best Buy becomes nation's second-largest consumer electronics retailer

By 1993, Best Buy had grown to become the second-largest consumer electronics retailer in the United States, solidifying its position in the market.

1994
Debut of Best Buy's 'Concept III' Stores

In 1994, Best Buy introduced 'Concept III' stores in new markets, offering expanded product offerings and innovative features like touchscreen kiosks and demonstration areas.

1995
Best Buy implements standard operating platform

In 1995, Best Buy introduced a standard operating platform, streamlining its operations and enhancing efficiency.

1998
Introduction of Best Buy's Concept IV format

Best Buy introduced the Concept IV format in 1998, featuring more high-tech products, merchandise grouped in departments, cash registers throughout the store, and 'high touch' areas for digital products.

1999
Best Buy Added to Standard & Poor’s S&P 500

In 1999, Best Buy was included in the prestigious Standard & Poor’s S&P 500 index.

2000-12
Acquisition of Magnolia Hi-Fi, Inc. by Best Buy

In December 2000, Best Buy acquired Magnolia Hi-Fi, Inc., an audio-video retailer located in California, Washington, and Oregon.

2001-01
Best Buy acquisition of Musicland Stores Corporation

Best Buy acquired Musicland Stores Corporation for $425.1 million in cash plus the assumption of $271.2 million in debt. Musicland operated more than 1,300 stores in 49 states and Puerto Rico, including Sam Goody, Suncoast Motion Picture Company, Media Play superstores, and On Cue stores.

2001-11
Best Buy acquisition of Future Shop Ltd.

Best Buy acquired Future Shop Ltd., the largest consumer electronics retailer in Canada, for $368 million. Future Shop operated 88 stores throughout Canada and had annual sales of $1.32 billion.

2002-07
Brad Anderson becomes CEO of Best Buy

In July 2002, Brad Anderson took over as the CEO of Best Buy, succeeding Richard Schulze. Anderson had a long history with the company, starting in 1973 and working his way up through various positions.

2002-09
First Canadian Best Buy store opens in Mississauga, Ontario

In September 2002, Best Buy opened its first Canadian store in Mississauga, Ontario, marking its expansion into the Canadian market.

2002-10
Best Buy acquires Geek Squad

In October 2002, Best Buy acquired Geek Squad, a residential computer repair business based in Minneapolis, Minnesota, expanding its services and reach.

2003-06
Best Buy divests Musicland to Sun Capital Partners

In June 2003, Best Buy divested itself of Musicland in a deal with Sun Capital Partners, transferring all of Musicland's stock and debt to the latter.

2003-07
Best Buy launches 'Reward Zone' loyalty program

In July 2003, Best Buy introduced its 'Reward Zone' loyalty program after testing it for 8 months in San Diego, California.

2004-01
Best Buy hires Virtucom Group to revamp website

In January 2004, Best Buy enlisted Virtucom Group to overhaul its website and manage all online content.

2004-05
Best Buy launches 'customer centricity' program

In May 2004, Best Buy initiated the 'customer centricity' program, which involved segmenting stores based on customer profiles and directing employees to cater to specific customer groups.

2004-10
Best Buy completes Geek Squad 'precincts' rollout

In October 2004, Best Buy finished implementing Geek Squad 'precincts' in all American Best Buy stores.

2005-04
Best Buy eliminates mail-in rebates

In April 2005, Best Buy started to remove the option of mail-in rebates for their products.

2006-05
Best Buy acquires majority interest in Jiangsu Five Star Appliance

In May 2006, Best Buy purchased a majority stake in Chinese appliance retailer Jiangsu Five Star Appliance for $180 million. Jiangsu was a significant player in the Chinese appliance market with 193 stores in eight provinces.

2006-06
Geek Squad precincts opened at Office Depot in Orlando

In June 2006, Best Buy introduced Geek Squad precincts at Office Depot in Orlando, Florida, as a market test. This initiative was later expanded to Denver, Colorado.

2007-01
First Best Buy Store in China

In January 2007, the first Best Buy-branded store in China opened in Shanghai, marking the company's entry into the Chinese market.

2007-03
Best Buy Acquires Speakeasy

In March 2007, Best Buy acquired Speakeasy, a Seattle-based broadband VOIP, data, and IT services provider for $80 million, integrating its products into Best Buy's For Business program.

2007-10
Best Buy Exits Analog TV Market

In October 2007, Best Buy became the first consumer-electronics retailer to exit the analog television market, focusing solely on digital products ahead of the FCC's mandatory transition in June 2009.

2007-12
Best Buy In-Store Website Investigation

Connecticut Attorney General Richard Blumenthal ordered an investigation into Best Buy's in-store website for allegedly misleading customers on item sales prices. The Los Angeles Times also reported on the issue, revealing that some customers were misled about the pricing on the in-store website.

2008-04-26
FCC Fine for Analog Televisions

The U.S. Federal Communications Commission fined Best Buy $280,000 for not informing customers that analog televisions sold would not receive over-the-air stations after the digital transition. Best Buy challenged the ruling, claiming compliance with FCC regulations.

2010-04
Opening of First Best Buy Store in the UK

In April 2010, Best Buy launched its inaugural United Kingdom-based store in Thurrock, marking the beginning of its presence in the UK market. The company later expanded to operate a total of 11 Best Buy stores in the United Kingdom before closing them all in November 2011.

2011-02
Closure of Best Buy-branded stores in China

In February 2011, Best Buy closed all of its Best Buy-branded stores in China and merged operations with Jiangsu Five Star, a subsidiary acquired in 2009.

2011-11
Acquisition of Best Buy Mobile

In November 2011, Best Buy acquired The Carphone Warehouse's share of Best Buy Mobile for $1.3 billion. This transaction solidified Best Buy's position in the mobile phone market.

2011-12
Acquisition of mindSHIFT Technologies

In December 2011, Best Buy acquired mindSHIFT Technologies, a company specializing in IT support for small and medium-sized businesses, for $167 million.

2012-04-10
Best Buy CEO Dunn Resignation

On April 10, 2012, Best Buy CEO Brian Dunn abruptly resigns following an investigation initiated by the board's audit committee. The company acknowledges the situation and appoints George 'Mike' Mikan as the interim CEO.

2012-04-20
Best Buy CEO Search Committee Formation

On April 20, 2012, the Best Buy board establishes a four-member committee tasked with finding a new CEO to lead the company. This move follows the resignation of the previous CEO and aims to ensure stable leadership.

2014
Best Buy settled for $4.55 million in a class-action lawsuit

In 2014, Best Buy settled for $4.55 million in a class-action lawsuit filed against them in April 2010 by consumers who claimed Best Buy was making unsolicited phone calls in contravention of the Telephone Consumer Protection Act.

2015-03-28
Best Buy announced the shutdown of the Future Shop chain in Canada

On March 28, 2015, Best Buy announced the shutdown of the Future Shop chain in Canada, converting some locations into Best Buy stores and closing the rest permanently.

2018-03-01
Closure of Best Buy Mobile Stores in the US

On March 1, 2018, the company announced that it would shut down its 250 standalone Best Buy Mobile stores in the United States by the end of May.

2018-05-09
Unveiling of New Best Buy Logo

On May 9, 2018, the company unveiled a new logo for the first time in nearly three decades.

2018-07-02
Best Buy reduced store space for physical music sales

On July 2, 2018, Best Buy announced a reduction in store space dedicated to selling physical music, attributing it to the rise in popularity of streaming services.

2019-04-15
Appointment of Corie Barry as CEO

On April 15, 2019, Best Buy announced that in June 2019, its current CFO, Corie Barry, would replace Hubert Joly as CEO.

2021-10-31
Tornado hits Roseville, Minnesota Best Buy location

On October 31, 2021, a tornado struck the Roseville, Minnesota Best Buy location, recalling a similar incident in 1981 when the store was hit by a tornado.

2023-10-20
Privacy Concerns

CBC News revealed that Best Buy technicians accessed private files, including intimate photos, on customer devices. One technician was caught copying photos onto a USB flash drive.

2024-03
LGBT Donation Controversy

Under pressure from conservative groups, Best Buy agreed to block donations by employee resource groups to certain LGBT organizations supporting access to gender affirming care for trans minors. The decision faced criticism from various advocacy groups.

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Best Buy
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